Huanan Technology
At Huanan Technology, our commitment is to provide you with cutting-edge, original technology and the support you deserve. If you are not satisfied with your purchase or if the product presents any issues, we have designed an agile process to ensure your peace of mind.
1. Return and Right of Withdrawal Policy
We offer a free return policy and a 100% refund of your money within the first 30 calendar days after receiving the product.
Accepted reasons for return:
- Wrong product: You received a model, color, or specification different from what was purchased.
- Damaged product: The item shows physical or aesthetic damage resulting from transport.
- Order not received: The package never arrived at its destination according to official tracking.
- Non-compliance with specifications: The product does not match the description or images published on our website.
- Initial technical failure (DoA): The device does not turn on or shows factory errors from the first use.
- Right of withdrawal: You simply changed your mind and wish to return the product (it must be in its original packaging and without signs of use).
2. Return Process (Step by Step)
We want the process to be simple for you. Just follow these instructions:
- Request: Access our Contact Form on the website and select the reason for your return, briefly explaining what happened.
- Support Review: Our customer service team will review your case within a maximum of 24 to 48 business hours and will contact you.
- Documentation: Support may request additional information (such as photos of the product’s condition or the packaging) if necessary.
- Collection: Once the request is approved, Huanan Technology will generate and send you a collection label. You won’t have to pay anything; we will designate the transport company to pick up the package at your address.
3. Refund Policy
Once the product arrives at our facilities and its condition is verified:
- The 100% refund of the amount paid will be processed through the same payment method used for the purchase.
- The processing time will depend on your banking institution, usually between 5 and 10 business hours after the return validation.
4. Warranty Policy (12 Months)
All our products feature a 12-month limited warranty against manufacturing defects.
What does the warranty cover?
- Defects in internal components (processor, board, memory).
- Hardware failures not caused by the user.
- Factory pre-installed software issues.
What does the warranty NOT cover?
- Damage caused by misuse, impacts, moisture, or exposure to extreme temperatures.
- Tampering with security seals or repair attempts by unauthorized third parties.
- Natural wear and tear of batteries or accessories after prolonged use.
How to request it: If your equipment presents a failure after the first 30 days, write to us through the contact form. You will receive personalized support for remote diagnosis; if the problem persists, we will manage the entry of the equipment into technical service for repair or replacement.
Frequently Asked Questions (FAQ) – Returns and Warranties
1. Is there any cost to return my product? No. At Huanan Technology, returns are completely free within the first 30 calendar days. We cover the cost of the collection label so you don’t have to pay anything extra.
2. How much time do I have to request a refund? You have a period of 30 calendar days from the date you receive your order to report any issues or request a withdrawal of your purchase through our contact form.
3. In what condition must the product be to be accepted? For a successful return, the product must meet the following:
- Have all its original packaging, manuals, and accessories.
- Show no signs of improper use, impacts, or modifications.
- In case of withdrawal (change of mind), the device must be in the same condition it was delivered.
4. How do I get my money back? Once we receive the product at our warehouse and validate its condition, we will process the 100% refund of your money. The amount will be credited directly to the same payment method you used for the purchase (credit card, transfer, etc.).
5. What should I do if my product arrives damaged or isn’t what I ordered? Don’t worry. Write to us immediately through the contact form selecting the «Return» option. Our support team will review it and, after corroborating the information, will send you a shipping label to collect the item and process your refund immediately.
6. How long does the warranty for my equipment last? All our electronic products are original and come with a 12-month warranty for factory defects. This warranty covers hardware failures and internal components that are not the result of misuse.
7. How do I request technical support under warranty? The process is digital and personalized. You must fill out the contact form with the details of the failure. A support expert will contact you to perform an initial diagnosis and, if necessary, coordinate the repair or exchange of the device.
8. Who generates the shipping label for the return? Our Customer Support team takes care of everything. After reviewing your case, we will email you the label from the designated transport company. You only need to print it and hand over the package when the carrier comes to collect it.